If something isn’t right or you just change your mind, we are happy to accept a return.
Below you’ll find everything you need to know about returning an online order, in-store purchase, or faulty item. Take a moment to read through our policy, and then head to the instructions below.
If you change your mind about the products you have purchased from us (it happens, you’re human), we can refund the purchase price or exchange those products subject to the following conditions:
If something is faulty or incorrectly described or different from the sample shown (first of all, sorry, this is our bad) we will happily meet our legal and good natured obligations which may include refunding the purchase price and delivery charges, or providing a replacement product provided the item is returned within a reasonable time with proof of purchase. We would also love to make you a cup of tea to say sorry but some things just aren’t possible.
Shipping costs can’t be refunded if there are other items listed on the original invoice that you aren’t returning. That’s fair, right?
If you received a faulty item in your online order and it’s not convenient to return it to a store, get in touch with us so we can help.